Q&A
Where are you based?
We are based in Newcastle upon Tyne in the North of England UK.
How can we contact you?
Contact details are here.
info@emmyjaneboutique.com
https://emmyjaneboutique.com/pages/contact-us
You can also contact us using the pop up on our website.
Please feel free to contact us if you require any help or information.
We will be happy to help.
What is your refund policy?
You have 60 days to return your purchase for a full refund.
more details here -
https://emmyjaneboutique.com/policies/refund-policy
To return an item please start here
https://emmyjaneboutique.com/a/returns
How much does postage cost?
For UK orders over £20 postage is free.
For smaller orders we regret we have to charge a postage fee.
more details here -
https://emmyjaneboutique.com/policies/shipping-policy
We clean up after ourselves.
Ecommerce deliveries have a carbon footprint. That's why we support verified projects that remove carbon from the air.
Every delivery’s carbon footprint is calculated based on weight, shipping method, and distance traveled. We neutralize these emissions by purchasing verified carbon removal credits from groundbreaking projects.
With your purchase, you’ll join a community of proactive merchants and customers dedicated to a sustainable future. Together, we've removed emissions for over 47 million deliveries and removed over 33 thousand tonnes of carbon.
We work with a network of pioneering carbon removal companies that have been vetted by the commerce platform Shopify.