Refund policy

Returns

We want our customers to be happy with their purchases therefore we offer a 60 Day Moneyback No Quibble Satisfaction Guarantee.

Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

 To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. We do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds may be granted  
Any item not in its original condition is damaged or missing parts for reasons not due to our error

Refunds  

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@emmyjaneboutique.com

Exchanges 
We will where possible replace items if they are defective or damaged or if you require a different size. If you need to exchange it for the same item, Follow our returns procedure here

https://emmyjaneboutique.com/a/returns

or send us an email at info@emmyjaneboutique.com and send your item to Emmy Jane Boutique, 118 Kenton Lane, Newcastle upon Tyne, NE3 3QD, United Kingdom.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should follow our return procedure here -

https://emmyjaneboutique.com/a/returns

or follow the link at the bottom of our home page.

Then mail your product to 118, Kenton Lane, Newcastle upon Tyne, NE3 3QD, United Kingdom

You will be responsible for paying for your own shipping costs for returning your item unless the item was received damaged or the product was not as described. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.